Privacy Policy

01 Introduction

This Privacy Policy ("Policy") describes how lgopro99 ("Company", "we", "us", "our"), operator of the online gaming platform at lgopro99.cam, collects, processes, stores, and discloses personal data relating to individuals ("Players", "Users", "you") who access or use the lgopro99 platform.

lgopro99 serves players across Malaysia, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. We take the privacy of every player seriously and are committed to handling personal data responsibly, transparently, and in accordance with applicable data protection legislation.

By registering an account on lgopro99 or continuing to use our platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, please discontinue your use of the platform and contact us to request account closure.

02 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably identify a living individual, either directly or in combination with other data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means lgopro99, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of lgopro99 under a contractual arrangement.
• "KYC" (Know Your Customer) refers to the identity and document verification process required prior to account activation or withdrawal processing.
• "Cookies" means small text files placed on your device by the lgopro99 platform for the purposes of session management, analytics, and personalisation.
• "Consent" means a freely given, specific, informed, and unambiguous indication of agreement to the processing of your Personal Data.

03 Data We Collect

lgopro99 collects Personal Data in the following categories and through the following channels:

lgopro99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law or regulatory mandate and explicitly consented to by the Player.

04 How We Use Your Data

lgopro99 uses the Personal Data we collect for the following purposes:

• Account Management: To create, verify, maintain, and administer your lgopro99 account, including identity verification via KYC processes.
• Transaction Processing: To process deposits and withdrawals in MYR via your chosen payment method (Maybank, CIMB, Public Bank, Hong Leong, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay).
• Platform Delivery: To provide access to our games, sportsbook, live dealer tables, and all related platform features.
• Regulatory Compliance: To fulfil our anti-money laundering (AML), counter-terrorism financing (CTF), and KYC obligations under applicable law.
• Responsible Gambling: To monitor usage patterns for signs of problem gambling and apply self-imposed limits and exclusions where requested by Players.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, cheating, collusion, and other prohibited conduct on the platform.
• Customer Support: To respond to your enquiries, resolve disputes, and communicate important account information.
• Marketing Communications: To send promotional offers, bonus notifications, and event updates to Players who have provided consent. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the overall performance and user experience of the lgopro99 platform.

05 Legal Basis for Processing

lgopro99 processes your Personal Data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms and Conditions you accepted upon registration, including account management and transaction processing.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML/CTF legislation and KYC requirements mandated by our licensing authority.
• Legitimate Interests: Processing undertaken in pursuit of lgopro99's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing

lgopro99 does not sell, rent, or trade your Personal Data. We may share your data with trusted third parties only in the following circumstances:

• Payment Processors: Financial data is shared with our Malaysian payment partners (including banks and e-wallet operators such as Maybank, CIMB, Touch 'n Go, Boost, GrabPay, DuitNow, and FPX) solely for the purpose of processing your transactions.
• Identity Verification Providers: KYC documentation may be processed by licensed third-party identity verification services operating under confidentiality obligations.
• Technology Service Providers: We engage cloud hosting, cybersecurity, and IT infrastructure providers who process data on our behalf under binding data processing agreements.
• Game Software Providers: Certain usage data related to game play may be shared with our game software licensors for operational and audit purposes, in anonymised or pseudonymised form where possible.
• Regulatory and Law Enforcement Authorities: We may disclose Personal Data when required by law, court order, or at the lawful request of a regulatory or enforcement authority.
• Business Transfers: In the event of a merger, acquisition, or restructuring involving lgopro99, your Personal Data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties who process Personal Data on lgopro99's behalf are contractually bound to maintain appropriate technical and organisational security measures and to process data only as directed by lgopro99.

07 Cookies & Tracking Technologies

lgopro99 uses cookies and similar tracking technologies to operate and improve the platform. These technologies help us authenticate sessions, remember your preferences, and analyse how players interact with our site.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without affecting core functionality.
• Functional Cookies: Used to remember your preferences such as language settings and display configurations, improving your experience across sessions.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Players use the platform, enabling us to identify performance issues and make improvements.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns, only where you have provided consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the lgopro99 platform. Continued use of the platform following acceptance of the cookie notice constitutes consent to non-essential cookies.

08 Data Retention

lgopro99 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, subject to applicable legal retention requirements.

• Account Data: Retained for the duration of your account registration and for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• KYC Documentation: Identity documents are retained for the period required by our licensing authority, typically five (5) years from the end of the business relationship.
• Support Communications: Live chat logs and support email records are retained for three (3) years unless required for longer due to an ongoing dispute or regulatory inquiry.
• Marketing Data: Retained until you withdraw consent or request deletion, subject to any legal hold requirements.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data destruction procedures.

09 Data Security

lgopro99 implements and maintains appropriate technical and organisational security measures designed to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption at rest for all stored Personal Data and financial records.
• Role-based access controls ensuring that only authorised personnel may access Player data, strictly on a need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity professionals.
• Multi-factor authentication requirements for administrative access to systems containing Personal Data.
• Incident response procedures for the prompt detection, investigation, and notification of data breaches.

10 Your Rights

Subject to applicable data protection law, you have the following rights in relation to the Personal Data lgopro99 holds about you:

• Right of Access: You may request a copy of the Personal Data we hold about you and information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete Personal Data without undue delay.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while the accuracy of the data is contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including direct marketing communications, at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

To exercise any of the above rights, please submit a written request to our support team via live chat or by email. We will respond within 30 days of receiving a valid request. We may require proof of identity before processing your request.

11 Minors

The lgopro99 platform is strictly for individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. If we become aware that Personal Data has been collected from a person under this age, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered an account on the lgopro99 platform, please contact our support team immediately so that we can investigate and take appropriate action.

12 Third-Party Services

The lgopro99 platform may integrate with third-party services such as game software providers, payment processors, and analytics tools. These third parties operate under their own privacy policies and data processing agreements.

lgopro99 is not responsible for the privacy practices of third-party services or for the content of external websites. We encourage Players to review the privacy policies of any third-party services they interact with. All third parties who process data on lgopro99's behalf are contractually required to implement adequate data protection measures consistent with applicable law.

13 Policy Amendments

lgopro99 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. The effective date of the current version is displayed at the top of this page.

For material changes to this Policy, lgopro99 will provide advance notice to registered Players via the email address on file or through a prominent notice on the platform. Your continued use of the lgopro99 platform following the publication of an updated Policy constitutes acceptance of the revised terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by lgopro99, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the in-platform chat function — the fastest way to reach us.
• Email: [email protected] — we aim to respond to all data-related enquiries within 30 days.

For matters relating to responsible gambling or account self-exclusion, please visit our dedicated Responsible Gambling page for additional guidance and resources.